1. Privacy Policy

1.1 Introduction

Yan TCM Beauty (“we”, “us”, “our”) is committed to protecting your personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
By using our website, booking appointments, or engaging our products/services, you consent to the practices described below.

1.2 Personal Data We Collect

A. Personal Information

• Full name

• Contact details (mobile number, email, address)

• Date of birth, gender

• Identification details (if required for medical records)

B. Health & Treatment Information

• TCM consultation details

• Medical history provided voluntarily

• Photos or diagnostic images (before/after photos)

C. Technical Information

• IP address

• Cookies and website usage data

• Device type, browser type

D. Payment Information

• Billing details

• Transaction records
  (We do not store full credit card details.)

1.3 How We Use Your Data

We use your data to:
• Process appointments and provide treatments
• Personalise TCM and beauty recommendations
• Respond to inquiries
• Manage customer accounts and loyalty programs
• Process payments
• Improve website performance and services
• Conduct marketing and promotional communication (with consent)
• Comply with legal or regulatory requirements

1.4 Disclosure of Personal Data

Your data may be shared with:
• Licensed TCM practitioners, therapists
• Payment processors, CRM platforms, IT service providers
• Analytics and marketing automation tools
• Regulatory or law enforcement agencies (if required)
• Any party you authorise
We do not sell or rent your data.

1.5 Cookies & Tracking

We use cookies to:
• Improve browsing experience
• Track website analytics
• Enhance service quality
You may disable cookies in your browser settings.

1.6 Data Security

We employ reasonable administrative and technical measures to protect your data.
However, no online system is completely secure.

1.7 Your Rights Under PDPA

You may request:
• Access to your data
• Correction of inaccurate information
• Withdrawal of consent
• Deletion of non-essential data
Send requests to: yantcmhealthcare@gmail.com

1.8 Data Retention

We retain data only as long as necessary for:
• Treatment purposes
• Regulatory compliance
• Business record-keeping

1.9 Contact Us (Privacy Matters)

Yan TCM Beauty
Email: yantcmhealthcare@gmail.com
Phone: 013-9090339
Address: 1-35, M Vertica, Jalan Cheras 56100 Cheras Kuala Lumpur. Malaysia

2. Terms & Conditions (T&C)

2.1 Use of Website

By accessing this website, you agree to:
• Provide accurate information
• Not misuse or attempt to disrupt website functionality
• Not copy or distribute website content without permission
All content (text, images, videos) belongs to Yan TCM Beauty unless stated otherwise.

2.2 Appointment Policy

• Appointments must be booked in advance via phone, WhatsApp, website, or social media
• Walk-ins are subject to practitioner availability
• A deposit may be required for selected treatments or promotional packages

2.3 Treatment Disclaimer

• Treatment results vary per individual
• No guarantee of specific results
• All assessments are for wellness purposes unless medically indicated
• Clients must provide accurate medical information

2.4 Product Policy

• Product descriptions are provided in good faith but may vary by batch
• Individual results vary
• External factors (diet, lifestyle, body constitution) affect outcomes

2.5 Eligibility

• Services intended for clients age 18+
• Minors require parental consent
• Pregnant or breastfeeding clients should consult practitioners first

2.6 Pricing & Promotions

• Prices may change without prior notice
• Promotions are valid only during the stated period
• Promotional packages are non-transferable & non-shareable unless stated

2.7 Right to Refuse Service

We reserve the right to refuse service to anyone who:
• Displays abusive behavior
• Has unsafe medical conditions
• Fails to comply with clinic policies

2.8 Intellectual Property

All content on this website is protected by copyright law.

3. Refund & Cancellation Policy

3.1 Appointment Cancellation

• Cancellations must be made at least 24 hours in advance
• No-shows or last-minute cancellations may result in deposit forfeiture

3.2 Deposits

• Some treatments require non-refundable deposits
• Deposits may be transferred only if rescheduling is done >24 hours before

3.3 Treatment Refund Policy

• Completed treatments are non-refundable
• Refunds only considered for billing errors or practitioner-confirmed medical issues
(Documentation may be required)

3.4 Package Refund Policy

• All packages are non-refundable once purchased
• Transfer allowed only with management approval
• Packages must be used before the expiry date

3.5 Product Refund & Exchange

Exchange only if:
• Item received damaged
• Wrong product shipped
• Reported within 48 hours of receiving product
• Product unopened & unused
No refunds for:
• Change of mind
• Used or opened products
• Misuse or improper storage

3.6 Late Arrivals

• More than 15 minutes late may result in shortened session or loss of slot
• Deposits may be forfeited after repeated late arrivals

4. Contact for Refunds, Cancellations & PDPA Requests

Yan TCM Beauty
Email: yantcmhealthcare@gmail.com
Phone: 013-9090339
Address: 1-35, M Vertica, Jalan Cheras 56100 Cheras Kuala Lumpur. Malaysia